Support when things went wrong was notably lacking
I was hopeful that the training and onboarding would prepare me well for any issues during setup, but that was not my experience. When I encountered problems configuring the calling tools, the materials provided did not adequately address troubleshooting those specific situations. More frustrating was the apparent lack of effective assistance once I reached out for help. The telephonic support felt slow and somewhat uncoordinated, which compounded my difficulties. Unlike the promise of prompt guidance, I found myself waiting for callbacks without resolution. This left me feeling stuck and uncertain if I would ever be able to get the system running as needed. While the software itself seemed to have potential, these setbacks in training and support really stood out and negatively affected my overall impression. I wish the team had offered a more structured recovery path or clearer fallback steps when things went wrong. That part of the experience was the most disappointing, overshadowing the other initial positives I had hoped to build on.