Support when it failed was frustratingly slow and ineffective
When things started to go wrong with the calling tools, I expected support to step in and assist promptly. Instead, the whole experience felt disjointed and sluggish. The first response was generic, offering no real solution to the dialer crashing issue I faced mid-week. Follow-up communication was inconsistent, and I had to repeatedly explain the same problem in different calls. Automatic updates seemed to make matters worse by introducing incompatibilities with my existing database setup, complicating what could have been a simple fix. Overall, the handling lacked urgency and clarity, and the feeling I was left to manage a half-broken system without adequate guidance was deeply unsatisfactory. Reflecting now, I believe more proactive outreach and a clearer troubleshooting framework would have made a big difference. As it stood, the entire support process undermined my confidence in relying on this software long term.