Support went great on day two but initial contact was slow
After the first few hours of signing up and starting the training, I found the initial support experience to be slower than expected. The first call I made for assistance took longer than I had hoped to get through to someone who could really help. However, once I got past that initial bump, day to day support improved dramatically. The telephonic support team responded more promptly on subsequent days, and their communication was clear and reassuring. I especially appreciated when a particular issue I faced with the dialer got resolved within a few hours after reporting it. Training materials seemed solid enough, but I think the real test was how the support performed after the first contact, and on those days, the experience was a lot smoother and more helpful.