Support week ke working hours pe mixed feel hua
Mujhe lagta hai support ka timing thoda flexible hota toh better hota, kyunki mera kaam shift mein hota hai aur kabhi kabhi main working hours se bahar contact karta hoon. Support team se baat karne mein to response mila, lekin kai baar itna wait karna pada ki time out ho gaya. Periods mein staff helpful the, enquiries ka jawab acha tarah milta tha, lekin hours ka mismatch thoda problem create karta tha. Telephonic support ka flow theek tha aur jo database questions the wo achhi tarah samjhe gaye. Training sessions ka timing mujhe suit nahi karta tha har roz, toh main un recordings ka bharosa karta hoon. Payment aur invoicing mein transparency thi, jo ek plus point tha. Automatic updates ne kaafi kaam aasaan kar diya, par main kaafi samay ke liye support accessible nahi hone ki wajah se thoda frustrate hua. Overall, main samajhta hoon ki agar support timing apne kaam ke schedule se thoda match kare, toh experience aur better hota. Saat hi software aur dialer functional rahe jo kaafi zaroori hai, isme koi kami nahi thi mera.