1 out of 51 of 5Verified purchaseSupport and communication
Support wasn’t what I thought it would be
Before I signed up, I expected more immediate and thorough help if I faced issues, especially over the phone. The first time I called with a question about the database syncing, I was put on hold repeatedly and didn’t get clear answers. Later when automatic updates caused glitches, I reached out again and got a basic repeat of troubleshooting steps I’d already tried. I was hoping the support would understand my problem better or offer more tailored help, but that didn’t happen. It seemed like the communication was slower and less helpful than I'd imagined, which left me frustrated and unsure about relying fully on the software going forward.