1 out of 51 of 5Verified customerSupport and communication
Support wasn’t what I hoped for, honestly
I have used various software tools before that offered more responsive and understanding customer support than what I experienced here. The telephonic assistance felt slow and often had me repeating my issues which was quite frustrating. The communication lacked the warmth and efficiency I was used to, making me doubt if the problem would be fixed anytime soon. The training materials didn’t prepare me well either, which added to my confusion. Payments and invoicing were straightforward enough but didn’t offset the overall experience. Compared to previous software providers, this was a letdown in support quality and responsiveness.