Support wasn't what I hoped for
I reached out to telephonic support multiple times because I was unsure about some features in the calling tools and dialer. Each time, the representatives provided basic answers but didn’t seem fully knowledgeable, which left me feeling uncertain about how to proceed. The onboarding training was fairly general and didn’t address the specific issues I had with the database feature. Because of this, I ended up spending extra time trying to figure things out on my own. The automatic updates sometimes changed settings unexpectedly, which made things confusing. By the end, I wasn’t confident that I understood all the aspects of the software, and the support team didn't really boost my confidence either. I would tell a friend that while the platform has potential, the communication and support left me feeling like I was somewhat on my own with problems that weren't simple to resolve.