support wasn't what i expected
Honestly, my experience with WFHI support was kinda underwhelming. I expected more proactive help based on what was promised during sign-up but mostly had to chase them down for answers. Sometimes, waiting on the phone was longer than I thought reasonable which big time killed my workflow momentum. The communication didn't always clear up issues either, so I found myself confused or needing to figure stuff out on my own instead of actual assistance being offered promptly. Granted, once in a while the support staff managed to give helpful advice which I appreciated, but overall not quite up to what I hoped or imagined going in. This kinda made me question how reliable telephonic support was going to be for ongoing problems or when updates introduced unexpected bugs. The whole vibe was more casual than professional which felt off considering the software was supposed to be business-grade and support a serious remote workflow.