Support wasn’t very easy to find, but wasn’t totally hopeless either
I tried to get help several times as I was setting up WFHI's software and using the database feature. At first, it was a bit confusing where to find support since the online resources weren’t clearly marked. It took me a couple of attempts to get connected to someone on the phone. When I did manage to reach telephonic support, they were reasonably patient and tried to assist with my concerns about the dialer functionality. I appreciated that I could get real-time responses rather than waiting for email answers. However, the whole experience wasn’t very smooth because of the initial difficulty locating the right help channel. Also, sometimes the support staff seemed busy and took longer than I expected to answer follow-ups. The payment and invoicing process was straightforward though, which was one thing that I didn’t have trouble with. So if I were telling a friend, I would say the support was better than nothing but could definitely be easier to access and quicker to respond when you really need it.