Support wasn’t up to the mark for ongoing needs
Honestly, my experience with the support team was frustrating enough that I’m not sure if I’d want to rely on it in the future. When I first signed up, I expected at least basic assistance to be responsive and clear, especially during setup and when the automatic updates changed parts of the interface. Unfortunately, each time I reached out for help, the wait times were long, and sometimes the guidance I received felt generic rather than tailored to the issues I was facing. This made configuring the database and dialer features tougher than it should have been. I think this kind of support might work better for people who have more patience or experience troubleshooting on their own, but for those needing reliable, quick help, it could be a hurdle. I’m hoping they improve this aspect soon because otherwise the software itself seems fine, but the communication side leaves a lot to be desired.