Support wasn’t quite what I expected compared to before
I had some hopes the support experience would be a step up from what I'd used in previous remote workflow software, but it turned out to be less consistent than I anticipated. The telephonic help was available, but often I had to wait longer than I would have liked before speaking to someone who understood my specific issues. My earlier providers had quicker turnaround times and seemed more proactive in suggesting solutions, whereas here I found myself repeating the same problems during multiple calls. On the plus side, the sign-up and payment system was clear and uncomplicated, which made that part painless. The software updates were applied automatically, which was convenient and ensured I was always using the latest version without needing to manually check. However, when it came to troubleshooting the dialer and database integration, the support team didn’t always follow through promptly, leaving some problems unfixed for days. The training materials were decent but again lacked the depth I expected given the pricing. I’m aware this isn’t a recruitment or job placement service, so I wasn’t expecting miracles, but I was surprised by how uneven the support experience was overall. It didn’t match well with my prior expectations based on other software providers I know. I suppose for some users it might be adequate, but from my perspective, there were too many gaps that affected my workflow negatively. I’m not sure I’ll continue with the service beyond the trial period because of this.