Support wasn’t quite what I expected but I’d try again
I was expecting quicker turnaround and more proactive support based on the initial descriptions. When I called telephonic support with questions about payment setup and software use, they were polite but I had to repeat some things multiple times. It matched my expectation in that they did assist in answering my queries, though not exactly how promptly or efficiently as I hoped before signing up. The training provided prepared me fairly well for using the system but some details around the dialer features needed clarification which support eventually helped me with. Despite feeling a bit weary having to explain my issues repeatedly, I would do it again given the benefits after support resolved matters. Overall, the communication was adequate but left room for improving the customer experience around timely and thorough assistance.