Support wasn't quite what I expected.
I reached out to their telephonic support because I had some questions about the calling tools and the dialer. I thought the communication was going to be a bit more thorough before I contacted them, maybe some proactive check-ins or clearer instructions around response time. When I finally got through, the agent was polite but didn't seem fully equipped to answer all my questions during that call. It took a couple of follow-ups to get the full picture, which was a bit frustrating given how straightforward the training suggested the process would be. On the other hand, once the issue was understood, the support was able to guide me correctly through the database usage. So, it was a mix—some initial communication could have been better but the actual help eventually matched my expectations. I guess I was just expecting smoother, faster support from the beginning but in the end, it wasn’t terrible either. Just a bit uneven overall.