Support wasn’t great day-to-day
I found the support was okay the first time I called but it didn't really improve much after that. Day to day, there were little problems with the software that I needed help with, like the dialer sometimes dropping calls or the database not syncing right. Each time I reached out on the phone, it took a while to get through and when I did, the assistance sometimes felt rushed. Automatic updates caused a couple of glitches that weren’t caught or explained well, which slowed down my workflow. The invoicing and payment system didn’t have issues, so that part worked reliably. But overall, the ongoing communication and support left me wanting more. I didn’t feel like the team was proactive or quick enough in dealing with common hiccups, which was disappointing considering how important smooth daily operation is when running remote workflows. I’m hoping they can improve this because it matters a lot.