Support wasn’t fully what I thought, though one bit stood out
Going into this, I had certain expectations about the support and communication that I’m not sure were fully met. I thought calls for assistance would be quick and straightforward, but the experience felt a bit mixed. One thing I will say in their favor was that when I did get through to telephonic support, they were polite and tried their best to help, which was a relief. But overall, the wait times were longer than I anticipated, making me wonder if it was worth it to reach out for some of the smaller issues I faced. It felt like sometimes I wasn’t quite sure if the team fully understood the kind of help I was asking for, which added to my uncertainty about relying on their support going forward. So while I appreciated the tone and effort when things connected, I’m left unsure if this level of communication matches the promises made during sign-up. There’s clearly some good intention there, but the actual experience just didn’t quite measure up as I had hoped it would overall.