Support wasn't for me, better for patient folks
Honestly, my experience with WFHI's telephonic support was frustrating. I often found myself repeating the same issues over calls, and wait times felt longer than I was comfortable with. Sometimes I wasn’t sure if the person on the other end truly understood what I was trying to explain. If you’re someone who doesn’t mind waiting patiently and can handle repeating information several times, maybe this setup will work for you. But for me, the back and forth made me question if I’d recommend this for people who need quick troubleshooting. I think those who prefer instant, clear resolutions by chat or email might have better luck. It felt like I wasted time more than got help, which was disappointing considering the onboarding effort I'd already put in. It's possible things could improve with time, but right now this communication style didn't suit my expectations or working style very well.