Support wasn’t better than what I’d used before
I’ll say upfront that the telephonic support here was okay, but honestly, I wasn’t blown away by how it compared with the places I’ve used before. I expected it to be a bit more attentive or quick to respond but sometimes there was a wait or I felt the person on the line wasn't entirely sure how to address my questions about the database or dialer features. The automatic updates didn’t cause problems, which is good, but the support communication was just ordinary and sometimes felt a bit scripted. Signing up and handling invoices was straightforward enough, but the assistance I required during onboarding could have been clearer. I guess I was surprised that something aimed at remote workflows didn’t feel more user-friendly when it came to help and communication. It's not terrible support—just not what I’d consider above average either. For now, I’m managing, but I’d hope for some enhancements in this area going forward.