Support wasn’t better, but automatic updates were consistent
Compared to other similar services I used before, this support didn’t really offer any improvement. When I reached out by phone, the help was minimal and not much more helpful than generic instructions I found online. The communication felt distant and not very responsive to my specific questions about the database and dialer settings. That said, the software itself kept automatic updates regularly, which was consistent and took some weight off my mind about having outdated features. Despite these updates, I had to wait longer than I anticipated for clear assistance from support. The invoicing was straightforward enough to handle without issue, so that part passed without any complications. Unfortunately, the overall experience didn’t meet my expectations for direct communication or staffed telephony support compared to previous providers, which I found frustrating. Still, at least the software stayed current through its updates, maintaining the basic usability as promised.