Support wasn’t as helpful as I expected, required quite some effort
When I first expected help from telephonic support, I thought it would be straightforward to get resolutions quickly. However, the reality was different. For example, at one point, when I called about a dialer issue that was blocking my workflow, the explanation I got was vague and didn’t fully address my problem. Beyond that single instance, I can only recall that follow-ups took some time and didn’t feel very well coordinated. I felt like I was left having to figure out a workaround by myself without clear guidance from the team. The payment process itself went smoothly, so I can grant that part was fine, but in terms of support matching my expectations, there was a disconnect. It took more calls and emails than I had hoped, which made the experience tiring overall.