Support wasn't as helpful as expected
When I first tried to find guidance within the WFHI software, it was a bit frustrating. The interface didn't immediately show the resources I thought should be easy to locate, like detailed help sections or onboarding walkthroughs. I did manage eventually to find some relevant information, but it took longer than I felt it should. The telephonic support was available but felt somewhat distant, and the answers weren't always straightforward which didn’t help smooth the process. It made setting up the calling tools and dialer harder than anticipated. On the positive side, the automatic updates seemed smooth without disrupting my work, so that was at least a good aspect. However, overall, the experience made me question how user-friendly the communication and support really are for new users. I didn’t feel supported as well as I hoped during my initial setup and usage phases.