Support wasn’t as good as I hoped
I have used several remote workflow platforms before and their support systems were generally more responsive than that of WFHI. The telephonic support here had longer wait times and sometimes the representatives weren’t fully equipped to handle my questions about the dialer and database features. On certain occasions, I called back multiple times to clarify issues because the first response didn’t solve the problem adequately. That added to my frustration and slowed down my work process. The onboarding and training materials helped somewhat but when I needed direct communication, the delays were noticeable. The sign-up and payment process was efficient, which I will acknowledge as a positive aspect. Automatic updates occurred regularly and didn’t disrupt my activities, so that part functioned well. Still, in comparison with other services I’ve tried, WFHI’s telephonic support felt lacking in speed and depth of assistance. My overall impression is that improvements in their support would greatly enhance the utility of their software given the importance of quick resolution in running remote workflows.