support wasn’t a hassle but took some effort
The support with WFHI definitely felt better than what I’ve dealt with before. In the past, support was often slow or not very clear, but here I could reach someone easily on the phone. There were some times when I had to explain a problem multiple times before it got fixed though. Also, the communication wasn’t always super prompt, but it generally worked out okay. Using their calling tools and dialer day to day seemed to go without huge issues, but the database needed a bit of tweaking on my part since it wasn’t entirely plug-and-play. The onboarding was mostly okay but it did take a bit of patience. Overall, the effort to get used to this system and get the support was medium level — not effortless but not too frustrating either. I appreciate how they keep everything updated automatically, which helps in the long run. Sometimes the invoicing details were a bit confusing, but manageable.