Support was warm at times but often slow
I had a difficult time when things went wrong with the software, and honestly, the support didn’t quite meet my expectations. On the positive side, the representatives were polite and empathetic during calls, which made the experience less stressful. They explained some of the technical issues in a way that I could understand. However, their response times were frequently slow, and updates on the progress of resolving problems were not as frequent as I had hoped for. This delay extended the time I spent stuck with software glitches. The automatic updates seemed to cause some of the disruptions, and support didn’t proactively inform me about these changes or how to navigate them. In the end, while the warmth of communication was appreciated, the overall handling of issues was not very effective considering the urgency I felt with my remote work requirements.