Support was very helpful during the initial setup, especially the onboarding calls
When I first started with the WFHI software, the support team was very engaged in helping me set up the database and getting the dialer configured correctly. Most of the setup felt like a one-off process, especially integrating the software with my existing workflows, which took a couple of days and a few phone calls. The onboarding calls were thorough and clear, explaining how to use the training modules and the automatic updates. After setting everything up, the communication was more about occasional follow-ups, almost like a maintenance mode. One part that stood out was how the dialing tool was customized for my work style, which was impressive and made calling more efficient. The ongoing support was less frequent but still responsive when I needed to troubleshoot issues with updates or report bugs. I appreciated that the support didn’t feel overwhelming, just the right amount at the beginning followed by reliable ongoing help. This way, I never felt stuck but also didn’t get flooded with calls. Overall, they managed the transition smoothly, with only minor moments where the wait times for assistance stretched longer than expected, but nothing too disruptive.