Support was variable, expected faster response
My expectations about support were fairly high, thinking that queries would be answered quickly and comprehensively. Initially, this did seem to be the case as the team responded to basic questions about the software and database features within a day. However, as I encountered more complex issues, their responsiveness noticeably dropped. It took longer than expected to get clear answers and sometimes I felt I had to follow up repeatedly to get any resolution. This was a bit disappointing because I had hoped for more consistent and timely communication throughout. On the positive side, the telephonic support was warm and polite whenever I did get through, which made the slower response somewhat bearable. Still, I think the support could be improved by making sure the team is able to handle more complicated technical queries more efficiently. Overall, some helpfulness but also key delays.