Support was useful but required self-direction

Support was useful but required self-direction

I found the telephonic support generally helpful but had to figure out quite a bit by myself during the initial onboarding and beyond. While the team was patient, the details on using the dialer and managing the database weren't fully spelled out, so I spent extra time understanding the nuances. The automatic updates thankfully didn’t disrupt my workflow, which was a relief. Still, I expected a bit more proactive guidance along the way; the support felt more reactive than anticipatory. Overall, the communication was adequate but leaned on me to work things out independently more than I initially anticipated, which could be challenging for newcomers.