Support was useful but interface labels confused me
When I first got in touch with support over the phone, they were quite helpful and walked me through the initial steps of using the dialer and database features. The language they used was mostly clear, but some of the labels within the software itself didn’t make immediate sense, like one module named 'Workflows' wasn’t clearly distinguished from 'Projects,' which threw me off initially. During training, this caused a bit of hesitation because I wasn’t sure if I was following the right path. Support patiently clarified these terms and confirmed I was in the right section, which was great. On the flip side, the invoicing and payment process was straightforward and the automatic updates ran quietly in the background, which I appreciated. So overall, good verbal support but the software terminology within the interface could be less ambiguous. That would make the experience smoother and reduce support calls.