Support was unhelpful; confidence was zero
The support provided was the most frustrating part of the whole experience. Initially, I reached out for help with telephonic support to understand the complex dialing tools, and they seemed to have standard responses without addressing my specific issues. Over several calls, the communication did not improve and left me feeling less confident about using the platform properly. The automated updates only added to the confusion, causing unexpected changes with no clear guidance from support. Sign-up and invoicing were straightforward, but after that moment, I felt like I was on my own. By the end, I was not confident that the assistance given would help resolve the problems I faced, which discouraged me from continuing to explore the software or training further.