Support was uneven, so I had to figure out a lot myself
I found the support services to be a mixed bag. On one hand, the telephonic support was responsive when I reached out, and the automatic updates meant the software kept improving. On the other hand, a lot of things I had to work out on my own, especially around the dialer’s settings and the database features which weren’t always clearly explained. The training session gave some basics, but many finer points only became clear after repetitive use and experimentation. The sign-up and invoicing process, thankfully, was smooth and hassle-free, which was a relief. Overall, while the tools themselves are potentially powerful, I can’t say the communication and support were fully adequate to make the learning curve easy from start to finish. Verdict: good potential but mechanics demanding independent problem-solving.