Support was totally solved but took a bit longer than expected
There was one time I got stuck with setting up the calling tools and honestly, it took longer than I thought it would to get support on the phone. After I raised the issue, it was about a day before they reached back, which is longer than I hoped, but when I finally connected, the team was quite helpful. They guided me through the database integration and the software access smoothly during that session. Besides that moment, I didn’t really have much interaction with support, so it’s hard to say if I’ll need their help again, but at least this experience left me feeling like if I did, I’d eventually get it sorted out. The onboarding training was decent and gave me a good starting point, though I’d suggest a few more practical examples in future sessions. The payment and invoicing were clear, so I didn’t have to ask questions there. Overall, if support response times improve a little, I’d be more confident about relying on help when I need it.