Support was too slow to get started, better if you need quick setup
I want to start by saying that this might not be the right choice if you’re looking to get going fast with your remote workflow. The support and communication took longer than expected to properly set up and explain the software, especially with the dialer and database integration. It wasn’t immediately clear how the automatic updates would affect my tools, and I had to wait a while before support clarified this. The onboarding flow felt slow, and although their telephonic support was eventually helpful, the delays at early stages meant my workflow was disrupted. Moreover, the invoicing and payment process, while understandable later on, was initially confusing and didn’t help speed things up. In short, if you can deal with some waiting and prefer detailed instructions, it might suit you. If you want faster support and immediate answers, this setup might not be the best. However, once I was fully set, the dialer and calling tools worked fine. Still, the slow start was a major downside for my needs.