Support was too slow throughout the process
The time taken for support responses consistently felt too slow during my use of WFHI. Whenever I reached out with a question or a technical issue, I had to wait for quite some time before receiving any help, which was frustrating when I wanted to move forward quickly. Instructions were sent in a decent order once I finally got through, but the entire process could have been much shorter if the response time was better. For example, the dialing tool had occasional glitches that needed quick fixes, but the delay in support replies slowed down my work. Meanwhile, the sign-up and payment steps happened smoothly with no hold-ups, which was the one positive part. The training helped me get started, but it didn’t fully prepare me to troubleshoot some typical problems without support. The automated updates did not cause issues, thankfully. Still, the drawn-out timelines for support really stood out and dampened the otherwise positive aspects of using the platform.