Support was timely but live calls were slower than expected
From the start, I found the support team quite responsive in replying through emails and chat messages. They answered my questions in a detailed way, which helped during setup and while getting used to the calling tools and database features. However, when I tried to get telephonic support, I noticed the response was slower than I hoped, which was the one aspect that stood out negatively. Despite that, they were polite and knowledgeable once on the call. The overall communication was clear in explaining updates and how to use the software after sign-up. The invoicing process was straightforward and things worked fine for payments. I appreciated the ongoing help, especially since remote workflows require quick solutions at times. The automatic updates kept the system current, reducing technical issues. So while the support was generally good and quick via written channels, the live phone support could be improved to provide the same level of responsiveness.