Support was thoda tough, but payments samajh mein aaye
Mujhe initially laga tha ke telephonic support zyada help karegi, lekin kaafi cheezein mujhe khud se explore karni padi. Jo bhi doubts bante, mujhe baar-baar manuals dekhne padte thay, aur kabhi kabhi online chat se response bhi late milta tha. Lekin invoice aur payment process bilkul straight tha, easily samajh aa gaya, koi zyada confusion nahi tha. Woh payment gateway smooth chal raha tha, problems waha pe nahi hui. Lekin agar training sessions thodi aur detailed hoti, ya phir onboarding flow clear hota, toh shayad mujhe itna struggle nahi karna padta software ko samajhne mein. Calling tools ne kuch had tak acha perform kiya, especially jab main khud se apna database setup kar rahi thi, par support team ka wait time jahan thoda ziada tha uske wajah se frustration hui. Overall, mujhe lagta hai ki main kaafi cheezein khud se discover kar rahi thi, jo thoda exhausting tha ab soch rahi thi. Agar communication aur support aur prompt hoti toh better hota.