Support was thin; had to figure out almost everything alone
I really expected more from the support team during my use of WFHI. Most of the time, I was left on my own to troubleshoot issues with the database and dialer tools. It felt like the telephonic support was either unavailable or not very helpful when I called. There was no step-by-step guidance during training that matched my actual problems, so I had to search online and test things out myself. Even the automatic updates weren’t explained well enough beforehand, causing confusion. While the sign-up and payment process was okay and handled mostly through online forms, the lack of real-time help was glaring when I needed it most. The onboarding flow could have been much clearer with someone walking me through how to use the software each day properly. Without that, I ended up wasting time and missing out on smooth remote workflow experience. Overall, you need to improve your support communication and maybe add more accessible documentation. I guess the software has some features worth using, but without proper support, it’s frustrating.