Support was there when I worked late, which helped

Support was there when I worked late, which helped

Reflecting on my experience over the past few weeks, one thing that really stood out was how the telephonic support adapted to the odd hours I usually work. Since my work often extends into the night, it was reassuring that help was available when I actually needed it rather than just standard business hours. While the initial sign-up process was smooth too, my biggest reservation is that sometimes callback requests took a bit longer than I hoped, which was frustrating at times. Still, overall communication fitted my schedule well enough that I'd say it’s a strong positive.