Support was there but slow, with mixed experiences
I found the sales and pre-purchase support had a good side but also some frustrating moments. On the positive side, the initial responses I got by email were polite and seemed informative, giving me enough information to consider purchasing. However, when I asked specific questions about software features and training schedules by phone, the replies were delayed and sometimes vague, which made it hard to plan my onboarding. At times, I had to follow up repeatedly to get simple clarifications, which added to the wait. The sign-up and invoicing process was somewhat straightforward, but the lack of proactive assistance meant I was left figuring out some steps on my own. While the team was polite when I reached them, overall responsiveness was not consistent. I had hoped for smoother guidance especially around the database integration and dialer tools, but those queries took longer to be addressed. In summary, the support had polite communication but slow response times caused me frustration, impacting my early experience with the product.