Support was there, but setup felt too one-time only
I appreciated that the telephonic support staff were responsive during the initial sign-up and onboarding. They guided me through the basic configuration steps to integrate the database with my workflow, which was useful. However, that was mostly a one-off effort. After that, I found that ongoing support and updates seemed less tailored to my specific setup. While automatic updates were installed without issues, there was a lack of proactive communication about changes or improvements relevant to my use case. The calling tools and dialer behaved well enough, but if I ran into smaller issues post-onboarding, getting direct assistance was not as straightforward or priority-driven as I expected. Invoicing and payment processes were clear and smooth, but the overall experience left me wishing there was more continuous engagement rather than mostly just at the start. So, while setup was fine initially, ongoing support and iterative help were less effective, which is why I’m giving this two stars instead of more.