Support was there, but often slow to respond
In my dealings with WFHI support, I felt that the people on the other side tried to be helpful but often took longer than I expected to answer queries. When I had to reach out about issues with the dialer or database, responses were generally polite, yet the wait for clear solutions was longer than I would have liked. This made it hard to maintain a steady workflow, as I sometimes waited a day before getting the clarifications needed to proceed. I want to acknowledge that the help was eventually useful, and their willingness to assist did show through. However, if I were telling a friend about it, I would warn them to be patient with the communication and maybe plan accordingly. It felt like support was not as prompt as one might hope for a rapidly evolving software environment.