Support was there but not always ready when I needed it most
I was using the software mostly during night shifts and off-hours, so I noticed the support team wasn’t always available when I wanted help. They did have telephonic support but it seemed limited to business hours only. That stood out because sometimes issues with the dialer or database updates came up during odd hours, and I had to wait till support was back online. The calling tools themselves worked fine most of the time, but occasional glitches made me look for quick help. I’m not blaming the team — it’s probably the way their schedule is set — but it did feel like a gap. On the other hand, when they were available, the communication was effective and friendly. I keep circling back to this point because it’s what impacted my experience the most even though the product itself fits well with the workflow I maintain.