Support was there, but not always quick or consistent
At first, I was excited about the software and how the sales team explained it all, but when it came to actually trying to get support, things felt a bit up and down. Sometimes the people responding were really helpful and friendly, answering my questions and walking me through setup steps in a way that made sense. Other times, though, it took longer to get a callback or the answers were less clear. It got me thinking that maybe the support quality depends on who you get and how busy they are. Still, the sign-up and invoicing process was pretty smooth, so no complaints there. I ended up having to spend quite a bit of time figuring things out on my own, which I hadn't fully expected. I’d tell a friend that the people are mostly supportive but be prepared to be patient if you need quick or detailed help. It feels like the system has potential, but the support experience isn’t completely reliable yet.