Support was there but left me figuring some on my own
I found the telephonic support helpful when I reached out, they answered my questions clearly and seemed knowledgeable. However, the order in which the guidance was provided sometimes left me needing to work out a few things myself, especially regarding the use of the database feature and dialer settings. The steps seemed only partially connected, so I ended up researching some details outside of the training and support calls. Payment and signing up was relatively straightforward with clear labels on invoices and payment methods, thankfully. Still, it would have been better if the communication was more proactive and comprehensive from the start, reducing the need for me to decipher the software parts solo. The automatic updates went fine and caused no disruptions, which was a plus. Overall, the support helped but there was a significant part I had to figure out by myself, which felt like a mixed experience.