Support Was There, But Lacked Timely Follow-ups
My experience with the support and communication team left much to be desired. Initially, when I reached out for help regarding the dialer and database setup, the response was polite and seemed helpful. However, after the first few messages, the responsiveness dropped noticeably. It felt like my queries were being acknowledged but not addressed promptly, which delayed my ability to proceed with the workflow. I appreciate that some of the staff were courteous and tried to provide guidance over the phone, but subsequent follow-ups were missing. Because of this, I had to troubleshoot certain problems on my own rather than getting consistent expert advice. The invoicing and payment assistance was adequately handled, but the telephonic support for technical issues lacked the thoroughness I had expected. Overall, while communication began well, the missing ongoing support hampered a seamless experience. I believe that more proactive and continuous help would make a significant difference for users navigating the software and training materials.