The training process was good overall and the team responded well when I needed help. Whenever I had

The training process was good overall and the team responded well when I needed help. Whenever I had

The training process was good overall and the team responded well when I needed help. Whenever I had questions, I got answers, but not immediately. It usually took some back and forth to get the right support. They didn’t ignore me or anything, but it definitely required my effort to follow up and explain myself clearly. The responsiveness was consistent once contact was made, but the waiting times could be annoying sometimes. Still, they did get to my problems and guided me through the training features. So the support was effective, just not effortless for me. I think that honest feedback is important—while they worked well, I invested time chasing responses. That’s why I am giving the experience a four-star rating instead of five. The effort from me mattered.