5 out of 55 of 5Verified purchaseSupport and communication
Support was there but I wished for more initial guidance
Looking back after using WFHI's software for a few months, I realize most of the support experience was based on figuring things out by myself first. The telephonic support was helpful when I called, but I felt something was missing: a more proactive guide or initial walkthrough. Some issues, like navigating the database labels or understanding automatic updates, could have been clarified earlier with better communication. The support team was responsive once contacted, but I ended up spending quite a bit of time experimenting on my own. A little more upfront explanation or detailed onboarding support would have saved some time and reduced uncertainty in the early days of using the software.