Support was there but I still did a lot myself
From the start, I knew I was signing up for software that required some effort on my part to figure out, and that support would assist but not do the job for me. Indeed, once onboarding began, I realized the telephonic support was responsive and they were ready to help whenever I called with questions. Yet, much of the learning came from working through training videos and experimenting with the calling dialer and database tools myself. For example, when I tried to integrate the database with my workflow, I had to troubleshoot some syncing issues on my own before reaching out to support for guidance. The automatic updates worked in the background, but at times they necessitated me revisiting settings to ensure compatibility. While support never left me hanging, I appreciate that they expect users to invest time to learn and manage the software proactively. This balance between self-driven learning and accessible assistance felt fair. The invoicing process was clear and seamless—the sign-up procedure straightforward as well. Overall, I found the support ideal for someone willing to put in some effort but happy knowing expert assistance is just a call away if needed.