Support was there but I figured most things myself
Throughout my time using the software, I found that while support was available via phone, I ended up resolving most issues independently. The telephonic assistance was responsive when called, but often I needed to describe my challenges in detail before the staff could offer specific guidance. The manual and training videos provided a lot of information upfront, which I consulted frequently to troubleshoot problems on my own. One standout aspect was the proactive notifications about automatic updates; these helped me adjust my settings without needing to ask for help. Still, I wished some of the instructions during onboarding were clearer, as I spent extra time experimenting with the database and dialer features. The invoicing and payment process was simple enough not to require support intervention. In conclusion, the autonomy expected in using this software was higher than I imagined, and while support was present, the majority of the problem-solving leaned on my personal initiative. This was the part that stood out most about my experience.