support was there but getting started was slow
The telephonic support was decent enough when I finally got through to them. They answered my questions and helped with software setup. However, the time it took to get going was what really dragged. The onboarding and first steps felt slow and inefficient. I was waiting quite a bit to understand how to fully use the dialer and database features. The training sessions didn't cover everything clearly, so I had to spend a lot of my own time figuring things out which felt frustrating. On the plus side, once I got the basics sorted out with support, things started moving more smoothly. Overall, the wait and time consumed in reaching that point are the main negatives, but the support itself was useful once connected. So, good help but not a quick start.