Support was there but could have been a bit quicker
In general, the telephonic support available from WFHI was adequate but not always as prompt as I would have hoped. When I did reach out during certain technical queries, the wait for a response was longer than expected based on the initial claims they make. However, once connected, the team was knowledgeable and able to guide me through my issues. Communication sometimes felt a little slow in terms of clarity and follow-up, though it was never outright unhelpful. The training sessions covered the fundamental support channels well, yet I felt there could be a stronger immediacy or prioritization for urgent calls. Despite these minor reservations, I was able to resolve most of my problems eventually without needing to escalate repeatedly. So while it didn’t quite meet the ideal level of swift interaction I prefer, the support system in place was serviceable and polite overall. It’s simply that a bit of extra responsiveness and clearer communication flow would have made the experience more reassuring. I appreciate the backup they provide and hope those gaps get better over time.