Support was the worst, really frustrating part
Honestly, the part that stood out for me was the responsiveness of the support people during training and onboarding. I was trying to get answers on how to set up the calling tools and the database feature, but every time I called or emailed, it seemed like I was left waiting forever. Sometimes I even gave up before getting proper help, which really annoyed me because the rest of the process seemed fine. I was expecting quicker replies since the training itself was supposed to guide me through everything. The automatic updates rolled out without any heads-up and that made me anxious when things changed unexpectedly. Payment and invoicing went okay, no problems there. But the support slowness made me feel like the company didn’t value my time. If support was better, I might’ve had a very different experience. Instead, it was a major headache that colored my whole impression.